Training and consultancy – terms of service
All individual client training; general training courses and other training or consultancy days are undertaken under the same set of guidelines whether such training takes place in one of IRIS' offices or on-site at our clients' premises.
Where services are delivered on-site at our clients' premises, our fees are exclusive of travel, subsistence and other out-of-pocket expenses reasonably incurred by us in respect of the provision of such services.
An on-site service day typically runs from 10:00am until 4:00pm with one hour for lunch, although we can usually be flexible with these times - please seek confirmation at the time of booking.
Once chargeable services have been booked - any cancellation with less than two weeks' notice prior to the commencement date, will result in a full day's fees being charged, plus any expenses incurred (if any) in booking travel or accommodation.
If you have any questions or are uncertain about these terms, please contact us on: account.management@iris.co.uk or telephone 0845 226 2671