Training statistics for 2007
We are committed to providing excellent service and being transparent about our performance. As such, we are happy to publish the results of training feedback from the last calendar year.
During 2007, we received feedback from 106 delegates who had attended open training courses or had training onsite. The results are detailed below.
Methodology
Delegates are asked to express agreement or otherwise with a series of statements. Each is constructed to establish their satisfaction with training (content) or trainer (delivery). Awarding a ‘4’ indicates strong agreement with the statement, while awarding a ‘1’ indicates strong disagreement. From these answers we are able to express customer satisfaction as a percentage.
| Statement | Open course | Onsite training | Average (%) |
| The content was inline with agreed objectives. | 81.75 | 85.25 | 84.5 |
| The training has helped me to do my job. | 87.5 | 83.25 | 84 |
| The training was logically structured and delivered at the right pace. | 83.75 | 81.5 | 82 |
| My understanding of Donor Strategy has increased significantly as a result. | 83.75 | 85 | 84.75 |
| I would rate the training overall as excellent. | 83.75 | 83.75 | 83.75 |
| The style and delivery of the trainer was excellent. | 83.75 | 82.75 | 83 |
| The trainer was well prepared and knowledgeable. | 87 | 84.75 | 85.25 |
| The trainer was responsive to the needs of the group. | 89.5 | 87.75 | 88.25 |
Total client satisfaction
We are also able to identify average satisfaction rates per client, and differentiate those who attended open courses from those who received onsite training. As you can see, the results are quite similar, with the open courses attracting slightly better feedback.
| Training intervention | Satisfaction (%) |
| Open courses | 83.37 |
| Onsite time | 81.65 |
Feedback per quarter
It’s important for us to measure our progress over time, and to continually strive to improve our performance. For that reason we have also looked at feedback by quarter, and the results show a steady improvement throughout the year. The peak in quarter three inspires us to achieve similar figures throughout 2008.
Timeframe | Satisfaction (%) |
| Quarter One (Jan – Mar) | 79.09 |
Quarter Two (Apr – June) | 80.21 |
Quarter Three (July – Sep) | 88.43 |
| Quarter Four (Oct – Dec) | 82.56 |
Please note: Of the 106 feedback forms submitted, a handful were only partially completed. Where possible, we have included these in our calculations, but submissions with more than one question unanswered have been discounted. We request feedback in the week following the training so that clients have a chance to apply their learning.