Account Manager
Description:This is an exciting opportunity to join the Account Management team of a market leading, CRM, fundraising and alumni database supplier. This role will suit a target orientated person who is able to represent the needs of the clients internally whilst also identifying the opportunity for further business sales. We are looking for a natural and confident rapport builder, who is organised and has exceptional communication skills.
We operate exclusively in the not-for-profit sector and work with a diverse range of charity and educational organisations throughout the world.
Our organisation is driven to bring wide-scale benefit to the not-for-profit sector with creative, flexible software solutions, delivered with excellence. This is an opportunity to be involved with not just one worthwhile organisation, but to help transform literally hundreds of exceptional causes.
Key accountabilities and tasks
Reacting to clients ensuring they are:
- Understood by Donor Strategy
- Getting the most from the products and services
- Using our support service appropriately and to their best advantage
- Having their needs met
- Seeing a positive effect of Donor Strategy on their own organisational objectives
- Investing correctly in the appropriate training
- Remaining loyal and realising the benefits of Donor Strategy
- Promote training events, workshops and services
- Pro-actively communicate with clients – especially low usage clients, visit sites as appropriate
- Facilitate existing business sales: quoting for and following up on extra licences, products, modules, services, third party tools etc.
- Attend monthly sales meeting and report back on Account Management activity
- Close sales to meet agreed targets
- And other tasks as required from time to time
Knowledge and skills
Essential:
- Ability to clearly identify clients’ needs
- Confident and good at dealing with people
- Focussed business approach
- Ability to convert opportunities
- Strong written and verbal communication skills
- Negotiation
- Closing
- Experience in sales
- Experience within education or the third sector
- Familiarity with CRM databases
- IT or technical background
Additional information
Some travel will be required
To apply for this role please email your CV to: david.hynds@donorstrategy.com or phone 0845 2 26 26 71